Request a Booking

Confirmation: Once your booking has been processed, an email confirmation will be sent from the Village. Once confirmed, bookings can only be amended or cancelled in accordance with the terms and conditions set out below.

Check In: Please have your reservation number handy for ease of check in. If you are making the booking on behalf of your workforce, please ensure the reservation number supplied in the confirmation email is passed on to all employees prior to arrival to Civeo.

Changes/Cancellations: Civeo has a 24 hour change/cancellation policy. Cancellation notifications or amendment requests received after the 24 hour cut-off will incur one occupied room night’s tariff for each of the rooms confirmed.

No Shows: If any rooms in the confirmed reservation are not occupied, it will be considered as a No Show. A No Show will incur one occupied room night’s tariff per room per night for up to two consecutive No Show nights. After two consecutive No Show nights without written notification, that room will be automatically recorded as departed.

Early Departures: All early departures require 24 hours’ prior notification. If notification is not received or received after the 24 hour cut-off, you will be charged one occupied room night’s tariff for each of the rooms confirmed and not occupied due to the early departure.

Charge: You acknowledge and agree that you provide Civeo with a credit card authorisation for any charges Civeo determine that you and/or your workforce may be likely to incur during the occupied dates, which includes but is not limited to any damage or loss of Civeo’s property. The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

Credit Card Payments: A non-refundable credit card surcharge applies to all credit cards: Mastercard & Visa [1.2%], Amex [2.2%]. Please note not all Civeo’s sites accept Amex cards.

Civeo is collecting your personal information so that we can respond to your accommodation booking. If you do not provide us with the personal information requested in this form, we may not be able to respond to your booking.

If you have indicated on the form that you would like to opt-in to receiving our newsletter, we will also use the contact details you have provided to send this newsletter to you.

We may also provide your personal information to third party service providers, such as mail service providers or information technology providers and to our related bodies corporate (some of which are located overseas.)

Privacy Policy contains information on how Civeo handles your personal information, including information on how you can request access to, or correction of, your personal information. It also explains how you can make a complaint and Contact Us.

The party responsible for payment.

Reservation information for groups of ten (10) of fewer guests can be provided below. For bookings of greater that ten people, please submit the information requested above and one of our reservation agents will follow up with you shortly to gather additional details.

Civeo is collecting your personal information so that we can respond to your accommodation enquiry. If you do not provide us with the personal information requested in this form, we may not be able to respond to your request.

If you have indicated on the form that you would like to opt-in to receiving our newsletter, we will also use the contact details you have provided to send this newsletter to you.

We may also provide your personal information to third party service providers, such as mail service providers or information technology providers, and to our related bodies corporate (some of which are located overseas).

Civeo’s Privacy Policy contains information on how Civeo handles your personal information, including information on how you can request access to, or correction of, your personal information. It also explains how you can make a complaint and Contact Us.