Syncrude: COVID-19

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What to do if you develop COVID-19 symptoms at the lodge

To help prevent the spread, please remain in your room, self-isolate, and contact the front desk. If necessary, arrangements will be made for you to be tested at site by Alberta Health Services.

Stay in contact with your leader via phone or email. They, along with our lodge staff, will ensure you are cared for and monitored. If you need medical treatment or have a medical emergency, call Emergency Services at 911.

What is COVID-19?

Corona viruses are a large family of viruses. Some cause respiratory illness in people, ranging from mild common colds to severe illnesses. Coronavirus disease (COVID-19), first detected in China, is a novel strain of coronavirus not previously identified in humans. There is currently a national and international effort to restrict the spread of COVID-19.
Symptoms May Include:

  • Fever
  • Chills
  • Cough
  • Shortness of breath
  • Sore throat/painful swallowing
  • Stuffy/runny nose
  • Loss of sense of taste or smell
  • Fatigue/tiredness
  • Aches and pains
  • Diarrhoea
  • Conjunctivitis (pink eye)
  • Headache

A New Way – Civeo Lodge Protocols

Civeo always considers the health and safety of its employees and guests to be paramount. This includes both physical and mental health. Even before a pandemic was declared, Civeo called its incident management team together to begin planning for our response. That planning led to a development of a pandemic protocol aptly named Management and Control of Outbreaks. This protocol outlines all the preparations, and responses that will take place through varied conditions in the regions in which we operate and where are guests call home.

We have put some mandatory measures in place that will apply to you immediately on your arrival. This includes:

  • Face Covering / Masks
  • Security Gate Screening
  • Lodge Screening

And prevention initiatives/measures such as:

  • Etiquette (Coughing & Sneezing)
  • Hand washing & Sanitizing
  • Physical Distancing

Face Covering / Masks

We encourage all persons to wear a face covering whenever that are outside their room, however it should be noted that during many of our stages it will become mandatory. Please keep informed of changes in this requirement during your stay(s) and follow all direction / signage.

Security Gate Screening

All contractors and visitors will be verbally screened by Security prior to Gate entry.

If you begin to feel ill while on site, you are required to stop work and inform your Supervisor or Civeo contact immediately

Lodge Screening

All guests to the Lodge are required to complete a screening questionnaire and have their temperature taken.


Etiquette (Coughing & Sneezing)

When coughing or sneezing, cover your mouth and nose with your arm or tissue to reduce the spread of germs. Immediately dispose of any tissues you have used into the garbage and wash your hands

Hand washing and Sanitizing

Avoid touching your eyes, nose or mouth, especially with unwashed hands.

Wash your hands often with soap and water for at least 20 seconds. If you do not have access to soap and water, sanitize your hands for 20 seconds, and often.

Hand sanitizing stations are located at the lobby entrance, dining room and bag up rooms and everyone is required to sanitize upon entering these areas.

If you find a sanitizing station that is empty or broken, please let us know asap

Physical Distancing

Practice physical distancing by staying at least two meters away from others. Avoid gathering in groups.

Occupancy limits are required in bathrooms to prevent crowding. Please adhere to the posted limit and wait until room becomes available before using.

When in lines or when using coat hooks/storage spaces physical distancing must continue to be maintained at all times.

Changes in health

Some employees and guests stay with us for weeks at a time, and while you felt fine when you arrived, you may become ill. ALWAYS report any changes in health to your supervisor who will in turn report it to Civeo.

Those persons that become ill will have to isolate, by law. Either at home or in our lodge. If you are unable to travel home safely, or you will put your community at risk by going home, to isolate, you must remain with us. You will be assigned a new room in our isolation wing and will be provided a guest information package on what you do next.

Persons who are considered close contacts will be quarantined in a similar way.

Management and Control of an Outbreak

The outbreak response protocol has five stages. Each stage has three sub-stages: (A) Entry response, (B) Elevated response, and (C) Full response

What to expect:

Stage 1 is the Preparation stage when an outbreak has been reported in a different province or country. We are beginning to look at training, supplies and procedures. There is no impact to guest services.
Stage 2 is the Prevention stage. Some of the mandatory control measures in this stage are; physical distancing, increased sanitation/disinfecting of common touch points, use of face-coverings, possible gym and recreational area use modifications/closure, Possible introduction of optional takeout meals and bag up room self-serve modification.
Stage 3 is the Response stage. Some of the mandatory control measures are: Notification to staff and guests that a confirmed Covid-19 case has been identified at the Civeo work site, possible closure of dining room closure with takeout meals to be eaten in rooms, further bag up room modification, gym and recreation facility closure and additional PPE.
Stage 4 is the Outbreak stage. An outbreak is declared by local health authorities. Mandatory controls may require: Asymptomatic testing of guests and staff (at request local health authority), rotation schedule changes, additional restrictions and directives from government and its agencies.
Stage 5 is the Closure stage. Partial or full closure of a lodge.