Sitka Express Check-in

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What is Mobile Check-in?

Express Check-In is an enhancement to the guest service experience which allows you to check in to your accommodation via your mobile phone or computer. Our objective is reducing your wait time upon your arrival.

How To Register & Who Is Eligible: All long-term reoccurring clients are to use the Express-Check-In option. To register, you must complete an agreement form giving us the permission to send email notifications concerning your reservations.

Register:
Complete the Express-Check-In Registration Form to the right to get started

Departure Notification:
The day prior of your departure in our system, you will receive an email notifying you of your scheduled departure. If the information is incorrect you must contact your travel coordinator or Civeo Central Reservations [email protected] for assistance.

Check-Out:
On the departure day, proceed to the kiosk to check-out. Keep the deactivated permanent key as you will need it upon your return to the lodge.

If you will not be returning to the lodge, please return your room key to the front desk or available key drop boxes upon check-out.

Book a Room:
Follow your company’s process to book a room.

Online Check-in:
Starting 24 hours prior to your scheduled arrival day, you will have access within the @Civeo App to start your check-in. Alternatively, at 7am lodge local time upon your scheduled arrival day, you will receive an email notification to start your check-in. Confirm your name, Badge Number* and accept the lodge rules & sign your registration card.

Your badge number can be set as your 10 digit phone number.

Our Front Desk team will assign a fresh new room ready for your arrival.

Complete Check-In at Lodge:
Once at the lodge, proceed to the kiosk; tap your key and follow the prompts for your room #.

When completed, the kiosk will activate your permanent key & confirm the room you are assigned to.

Welcome!
An email notification is sent to you which provides your room number & details on the lodge.

FAQ’s

What if I forget to or cannot sign the documents online, can I still use the kiosk?

  • Yes, absolutely!
    Upon arrival, should any documents not be signed, the kiosks will give you the option to complete any required fields and pick up where you left off.

How do I know I have been successfully enrolled in this service?

  • Within 24 to 48 hours you will receive a welcome email confirming your enrollment to Mobile-Check-In. This email will confirm your personal information as spelled in our system. Please note our system is case sensitive. Let us know if you notice any typos.

Where do I get my key?

  • Once you register to self-check-in, the front desk will assign you a permanent key. This is the key that you will use when coming back to the lodge.

How do I check out now that I have a permanent key card?

  • Checking out is very important to allow us to prepare the room for the incoming guests. With having a permanent key card, you must check out using one of the kiosks.
  • Please remember to check out by 11am lodge local time.

What happens if I lose my key?

  • Please see a Front Desk agent. They will re-issue you a new key (a replacement cost of $10 will be charged for the new card).

Does it mean I am keeping the same room when I come back?

  • A new, fresh room is assigned to you on the day of your arrival. Your room number will be confirmed at the kiosk and emailed to you after you have checked in at the lodge.

Can I use the Kiosks without opting in the Mobile Check-In option?

  • No. This option will not be available as you will not have a permanent key assigned in the lodging system.

Can I use the Kiosks to check out if I didn’t opt in the Mobile Check-In Option?

  • Yes, you can, but please ensure you return your key card to the Front Desk before leaving the lodge.

What if I don’t have an email address or a smartphone/ computer? Or what if I am not computer savvy?

  • Our Front Desk agents will be pleased to assist you. Self-Check-In is optional for each guest. A guest can opt into the Express Check-In without providing an email address but will have to complete all steps at the kiosk when they arrive.